Thank you for shopping with Nepal Tea Collective Nepal. We strive to provide you with high-quality organic loose-leaf teas that meet your expectations. However, if you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your satisfaction.
- Eligibility for Refunds:
- Refunds are applicable to products purchased directly from the Nepal Tea Collective Nepal website or authorized retailers.
- Refunds are available for unopened and unused tea products only.
- To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt.
- Refund Process:
- To request a refund, please contact our customer support team within 5 days of receiving your order. You can reach us from the information provided on our contact page.
- Please provide the following information when contacting us: your order number, the specific product(s) you wish to return, and a brief description of the reason for the refund.
- Our customer support team will guide you through the return process.
- The returned product(s) must be shipped back to us within 10 days of receiving your order, using a trackable shipping method. The customer is responsible for return shipping costs.
- Once we receive the returned product(s) and confirm their condition, we will initiate the refund process.
- Refunds will be issued in the original form of payment used during the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account.
- Non-Refundable Items:
- We cannot offer refunds for products that have been opened, used, or damaged due to improper handling or storage after delivery.
- Shipping and handling charges, as well as any promotional or gift items included in the original purchase, are non-refundable.
- In the case of a return without an unauthorized return, a restocking fee may apply.
- Damaged or Defective Products:
- In the unlikely event that you receive a damaged or defective product, please contact our customer support team immediately.
- We may require you to provide photographic evidence or other relevant information to assess the issue.
- Upon confirmation of the damage or defect, we will offer a replacement or provide a full refund, including shipping costs.
- Changes to the Refund Policy:
- Nepal Tea Collective Nepal reserves the right to modify or update this refund policy at any time without prior notice.
- Any changes made to the refund policy will be effective immediately upon posting the revised version on our website.
We value your satisfaction and are committed to ensuring a positive shopping experience. If you have any further questions or concerns regarding our refund policy, please contact our customer support team for assistance.